Bexter Pharmaceuticals Privacy Notice
Your privacy and data security are fundamental to our mission of delivering trusted healthcare solutions. This policy explains how we collect, safeguard, and utilize your personal information when you visit or interact with our website and services.
Table of Contents
1. Overview & Scope
At Bexter Pharmaceuticals ("Bexter", "we", "us", or "our"), founded in 2008, we are dedicated to supporting health and wellness through high-quality pharmaceutical formulations and reliable service. We respect your privacy and are committed to protecting the personal and health-related data you share with us.
This Privacy Policy applies to all users of our digital platforms, including our website, dealer portal, online ordering system, customer support, and visitor tracking channels. By accessing or using our services, you consent to the data practices described in this notice.
2. Information We Collect
We collect information directly provided by you, as well as data gathered automatically during your visits to ensure smooth operation, order delivery, and service enhancement.
Personal Identification
Full name, email address, contact telephone number, shipping & billing address, pharmacy/dealer license details (where applicable for partners).
Order & Transaction Data
Product purchase history, prescription attachments (if submitted for restricted products), payment reference numbers, and delivery instructions.
Technical & Device Data
IP address, browser type, operating system, network location, time zone settings, and referring web addresses.
Session & Visitor Identifiers
Unique visitor session identifiers (`visitorId`), live chat socket activity, and page navigation history used for real-time customer assistance.
3. How We Use Your Information
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Order Processing & Delivery: To verify product orders, process payments securely, fulfill shipments, and send status notifications.
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Customer Support & Live Communication: To respond to inquiries, facilitate real-time chat support, and resolve issues regarding pharmaceutical products.
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Quality Assurance & Analytics: To evaluate site performance, optimize product listings, conduct medical product safety monitoring, and improve overall user experience.
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Legal & Regulatory Compliance: To satisfy mandatory pharmaceutical reporting standards, drug safety regulations, tax requirements, and prevent unauthorized transactions.
5. Data Sharing & Third Parties
Bexter Pharmaceuticals strictly does NOT sell, rent, or trade your personal or health data to third-party marketing companies.
We only share information with trusted third parties under strict confidentiality agreements for the following essential business purposes:
Logistics & Delivery Partners
Couriers and distribution services receive your name and delivery address to fulfill order shipments.
Payment Gateways
Encrypted payment processors handle transaction details for secure online checkout.
Legal & Regulatory Authorities
We may disclose information if required by law, court order, or health regulatory mandates governing pharmaceutical products in Bangladesh.
6. Security & Data Protection
We employ robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure.
- SSL/TLS encryption for all data transmitted between your browser and our web servers.
- Restricted, role-based access controls for internal administrative systems.
- Regular system audits and vulnerability assessments to maintain high data integrity.
7. Your Rights & Choices
Depending on your location, you hold specific rights regarding your personal information:
Request a copy of the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request erasure of your personal data, subject to legal retention obligations.
Unsubscribe from non-transactional marketing emails or promotional SMS at any time.
8. Contact Us Regarding Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled by Bexter Pharmaceuticals, please contact our Data Protection Officer: